Privacy policy

Privacy Policy

At Renacer, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, create an account, place an order, contact us, subscribe to our communications, or otherwise interact with Renacer.

Information We Collect

Depending on how you interact with our website, we may collect information such as:

  • Name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Order and purchase information
  • Payment and transaction information
  • Account information
  • Customer service communications
  • Device and browser information
  • IP address
  • Website activity and interactions
  • Cookie and similar technology information
  • Marketing and communication preferences

Payment information may be processed securely by Shopify and/or our authorized payment providers. Renacer does not necessarily directly store complete payment card information.

How We Use Your Information

We may use personal information to:

  • Process and fulfill orders.
  • Process payments and transactions.
  • Provide shipping and tracking information.
  • Communicate with customers regarding their orders.
  • Provide customer service.
  • Process returns and refunds.
  • Detect and prevent fraudulent or unauthorized transactions.
  • Operate, maintain, and improve our website.
  • Understand how customers interact with our store.
  • Personalize the shopping experience.
  • Send marketing or promotional communications when permitted.
  • Comply with applicable legal and regulatory requirements.

Shopify and Service Providers

Our store is powered by Shopify.

Shopify and other service providers may process personal information as necessary to provide services such as website hosting, checkout, payments, analytics, order management, marketing, fraud prevention, and other e-commerce functionality.

We may also share information with companies that help us operate our business, including payment processors, shipping carriers, technology providers, marketing platforms, analytics providers, and customer service providers.

We only share information as reasonably necessary to operate our business, provide our services, comply with legal obligations, or as otherwise described in this Privacy Policy.

Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to operate the website, remember preferences, understand website activity, improve performance, measure marketing effectiveness, and provide relevant advertising where permitted.

Depending on your location and applicable law, you may have options regarding certain cookies or the sharing or use of your personal information for targeted advertising.

Marketing Communications

If you choose to receive promotional emails or other marketing communications from Renacer, we may use your contact information to send you news, product information, promotions, and other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication.

You may still receive transactional communications related to purchases, orders, shipping, customer service, or your account.

How We Protect Information

We take reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no online system, electronic transmission, or storage method can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to request access, correction, deletion, or information regarding how your personal information is used or disclosed.

You may also have the right to opt out of certain uses or sharing of personal information where required by applicable law.

Requests can be submitted using the contact information provided below.

We may need to verify your identity before processing certain requests.

Children's Privacy

Our products may include skincare products intended for different age groups; however, our website and online store are intended for use by individuals who are legally permitted to make purchases online or who are using the website with appropriate parental or guardian involvement.

We do not knowingly collect personal information directly from children in violation of applicable law.

Third-Party Links

Our website may contain links to third-party websites or services.

Renacer is not responsible for the privacy practices, security, or content of independent third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal requirements.

The most current version will be published on this page.